Status
Listening
Author
Dale Carnegie
Theme
Relationships
Type
Book
Think before you criticise
“Don't criticise them. For they are what we would be under similar circumstances.” - Lincoln.
The big secret of dealing with people
Appreciation - what people want most is to feel important.
Fundamental Techniques in Handling People
- Don’t criticise, condemn or complain.
- Give honest and sincere appreciation.
- Arouse in the other person an eager want.